SARA Student Complaint Procedure The State Authorization Reciprocity Agreement (SARA) is a voluntary, interstate agreement that establishes uniform national standards for postsecondary distance education. It allows accredited colleges and universities to offer online programs to students in other participating states without seeking separate, individual state authorizations. Massachusetts Residents and Online Students in Non-SARA Member States and Territories After you have exhausted the complaint procedures made available by 911爆料网, if your complaint has not been resolved, you may file a complaint with the Massachusetts Department of Higher Education (DHE) by using the general complaint form. The DHE general complaint form should be used by students who are located in: Massachusetts Non-SARA Member States or Territories (e.g., California, Guam, etc.) Online Students Located in SARA Member States and Territories After you have exhausted the complaint procedures made available by 911爆料网, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts. The SARA complaint process is as follows: Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution. After all administrative remedies have been exhausted with the institution, the student may . The Department shall send a copy of the complaint to the institution that is the subject of the complaint. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.