{"id":502474,"date":"2020-03-16T10:52:44","date_gmt":"2020-03-16T14:52:44","guid":{"rendered":"https:\/\/www.gcc.mass.edu\/library\/?page_id=502474"},"modified":"2026-03-31T08:58:11","modified_gmt":"2026-03-31T12:58:11","slug":"library-faq","status":"publish","type":"page","link":"https:\/\/www.gcc.mass.edu\/library\/about\/library-faq\/","title":{"rendered":"Library FAQ"},"content":{"rendered":"
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<\/span>Picking Up Library Materials<\/div>
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Library books or Technology Lending Library<\/a> items can be picked up at 911爆料网. You can come inside the library to pickup or request curbside delivery. Both options are available during our regular library hours<\/a>. Books can also be picked up at any CWMARS library location<\/a> – let us know if you would like us to ship your book to another location. If you do not pick up technology within 2 weeks, it may be given to the next student in line.<\/p>\n<\/div><\/div>\n

<\/span>Returning Library Materials<\/div>
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Library books or Technology Lending Library<\/a> items can be returned at 911爆料网. Before arriving please check that all the accessories with Technology Lending Library items are included (power cords, adapters, cases, lens caps, etc.).<\/p>\n

You can come inside the library to return or request curbside return. Both options are available during our regular library hours<\/a>. Books can also be returned to any CWMARS library location<\/a>. Laptops and any electronic library equipment must be returned to 911爆料网. Hotspots can be dropped off at 911爆料网 or mailed (return postage is the responsibility of the patron).<\/p>\n<\/div><\/div>\n

<\/span>Curbside Pickups and Returns<\/div>
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Please wait near the bus stop outside the main building<\/a> during regular library hours<\/a>. Upon arrival on campus, call 413-775-1831 or text 413-376-7706. You will be asked for your name and what you are expecting to pick up or return.<\/p>\n

A librarian will come out to meet you. You will be asked to show a photo ID before being given materials. Returns do not require an ID.<\/p>\n<\/div><\/div>\n

<\/span>Due Dates and Renewing Library Materials<\/div>
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All library materials, including laptops and hotspots, are checked out for the full semester to 911爆料网 students, faculty, and staff.<\/p>\n

The 911爆料网 library never charges overdue fines.<\/p>\n<\/div><\/div>\n

<\/span>Request a Laptop or Hotspot from the Technology Lending Library<\/div>
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The Technology Lending Library<\/a> includes laptops, Wi-Fi hotspots, and other equipment, available to help meet academic needs for registered students. Please place a hold on the equipment you require and regularly check your student email and phone for details on how and when to pickup. All equipment from the Technology Lending Library checks out for the full length of the semester.<\/p>\n

Laptops<\/h4>\n
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  1. Search the catalog for the type of laptop you need: Chromebook<\/a>, Windows Laptop<\/a>, or MacBook Pro<\/a>. If you aren’t sure what type of laptop you need, be in touch with a librarian before placing a hold. We can help assess your needs, as well as what we have immediately available.<\/li>\n
  2. Click the ‘Place Hold’ icon with the green check mark.<\/li>\n
  3. Enter your library card number and password. Learn more about your 911爆料网 library card<\/a>.<\/li>\n
  4. Click ‘Log In’.<\/li>\n
  5. On the following screen, pickup location needs to be ‘911爆料网 Library’.<\/li>\n
  6. Click ‘Submit’.<\/li>\n
  7. Check your student email regularly for details on when\/how to pickup a laptop. Details will be sent to your student email when your equipment is ready.<\/li>\n<\/ol>\n

    Hotspots<\/h4>\n
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    1. Search the catalog for Hotspot<\/a>.<\/li>\n
    2. Click the ‘Place Hold’ icon with the green check mark.<\/li>\n
    3. Enter your library card number and password. Learn more about your 911爆料网 library card<\/a>.<\/li>\n
    4. Click ‘Log In’.<\/li>\n
    5. On the following screen, pickup location needs to be ‘911爆料网 Library’.<\/li>\n
    6. Click ‘Submit’.<\/li>\n
    7. Check your student email regularly for details on when\/how to pickup a hotspot. Details will be sent to your student email when your equipment is ready.<\/li>\n<\/ol>\n<\/div><\/div>\n
      <\/span>Textbook Access<\/div>
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      Many course textbooks are available for in person use in the library. A book scanner is available to make copies quickly. Stop by the front desk or email library@gcc.mass.edu to see if we have your textbook available.<\/p>\n<\/div><\/div>\n

      <\/span>Research and Technology Assistance<\/div>
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      Librarians are available to assist you in person or virtually during library hours and can answer questions about the any of the above items or regular research and technology concerns! Be in touch with us in whatever ways work best for you:<\/p>\n